Privacy Policy

1. Introduction

Exelere, a product of SACE Technology Solutions ("we", "our", or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, products, and services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, job title, and organisation name provided when you register, book a demo, or contact us.
• Usage Data: Information about how you interact with our platform, including pages visited, features used, and time spent.
• Technical Data: IP address, browser type and version, operating system, and device identifiers.
• Institution Data: Student records, enrolment data, compliance information, and other educational data entered into the platform by authorised users.
• Communications: Records of correspondence when you contact us for support or enquiries.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform and services
• Process and respond to demo requests, enquiries, and support tickets
• Improve, personalise, and expand our services
• Send administrative information, updates, and marketing communications (where consent is given)
• Comply with legal obligations and regulatory requirements
• Detect, prevent, and address technical issues and security incidents
• Analyse usage patterns to enhance platform performance and user experience

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Trusted third-party vendors who assist us in operating our platform (e.g., cloud hosting, analytics, payment processing), subject to strict confidentiality agreements.
• Legal Requirements: Where required by applicable law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected users.
• With Your Consent: Any other purpose with your explicit consent.

5. Data Security

We implement industry-standard security measures including encryption in transit and at rest, role-based access controls, regular security audits, and multi-factor authentication to protect your data. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Institution data is retained in accordance with the terms of the applicable service agreement.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Request data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at info@exelere.com.

8. International Data Transfers

Exelere operates offices in India and Australia. Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place for any international transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: